Billing, plans & credits

Answers to the most common questions about billing, plans, and credits to help you stay confident and in control of your Base44 subscription.

Upgrading or downgrading your plan

Learn how to upgrade or downgrade your Base44 plan and what to expect when you do.

What billing plans does Base44 offer?

Base44 offers flexible, tiered plans designed to grow with you whether you’re just experimenting or running at scale. You can check out the full pricing breakdown here.

Here’s the quick gist:

• Free: Get started at no cost with all the core features and limited monthly credits
• Starter: Unlock unlimited apps, in-app code editing, and more credits to build with confidence
• Builder: Gain access to advanced tools like GitHub integration and use your own custom domain
• Pro: Level up with early access to beta features and increased credit limits
• Elite: Go big with premium support and expanded usage limits
• Enterprise: Custom designed for high-volume teams with SSO, granular permissions, centralized user management, and premium account support to meet your organization’s unique needs. 

All plans include our AI-powered app builder, backend/database, analytics, cloud storage, collaboration tools, and payment integrations.

How can I upgrade my subscription?

1. Click your profile icon and select Billing
2. In the Plan Options section, choose the plan you’d like to upgrade to
3. Click Upgrade and follow the prompts to enter or confirm your payment details
4. Once confirmed, your new plan will take effect right away

You’ll only pay for the part of the month you used the upgraded plan. Your billing will be automatically adjusted based on when you switched plans (this is called prorated billing and you can see more details about this below).

 If you’re on a monthly plan, you can only upgrade to a yearly plan of the same or higher tier.

Example:
✅ Builder monthly → Builder yearly or Pro yearly (allowed)
❌ Builder monthly → Starter yearly (not allowed)

Example 2: Let’s say you subscribed to the Starter plan on July 1 which gives you 100 message credits each month

→ You use 50 credits by July 15

→ Then you upgrade to the Builder plan (which includes 250/month)

What happens?

→ You’re charged $12.50 which is the prorated price for the second half of the month

→ You get an additional 150 message credits added to your current balance for the rest of the month

→ Your billing date stays the same (you’ll be charged the full Builder rate on Aug 1)

📌 Your usage and credits don’t reset when you upgrade within monthly plans. Your new credits are added on top of what you already have.

How can I downgrade my subscription?

To downgrade your plan:

1. Click your profile icon and select Billing
2. Scroll to the Plan Options section
3. Choose the lower-tier plan you’d like to switch to
4. Click Downgrade to confirm

Your new plan will take effect at the start of your next billing cycle. You’ll continue to have access to your current plan until then.

Note: You can’t downgrade from a higher-tier monthly plan to a lower-tier yearly plan (e.g., Builder monthly → Starter yearly). To make that change, you’ll need to first switch to the lower-tier monthly plan, then upgrade to yearly.

What does prorated mean?

Prorated means you only pay for the time left in your billing cycle when you change your plan.

For example: 

• If your billing cycle ends on July 25 
• You upgrade on July 24
• You’ll only pay for 1 day of the upgraded plan now
• On July 25, you’ll be charged the full price for the new plan.

You get access to the new features and credits right away, even if it’s just for one day.

Keep in mind: Credits reset at the end of your billing cycle and don’t carry over to the next month, even if you just upgraded.

Accessing your billing dashboard

Your billing dashboard is where you can view your plan, track usage, update payment info, and download invoices.

How can I access my billing dashboard?

Just follow these steps:

1. Log in to your Base44 account
2. Click your profile icon in the top-right corner
3. Select Billing from the dropdown menu

You’ll land on your billing dashboard, where you can view your plan, usage, invoices, and more.

You can also head straight to app.base44.com/billing, just make sure you’re logged in first.

What can I do in the billing dashboard?

Your billing dashboard gives you all the tools you need to manage your subscription in one place. You can:

• See your current plan and usage (message + integration credits)
• Upgrade or downgrade your subscription
• View and download your invoices
• Update your payment method

Where can I find my invoices?

You can access all of your invoices and receipts directly from Billing in your workspace. From Billing, you can see a Stripe-hosted page with your full billing history. You can only access invoices if you are the workspace owner.

To access your invoices:

1. Go to Billing.
2. Click Manage Payments under your plan.
3. Select the relevant payment to view and download the invoice.

We do not send receipts via email.

How do I redeem a coupon code?

You can apply a coupon or promo code right from your billing dashboard:

1. Click your profile icon and select Billing
2. Scroll to the Plan Options section
3. Click “Have a coupon code?”
4. Enter your code and click Apply

If the coupon is valid, you’ll see the discount reflected in your billing summary right away.

Coupon codes can only be applied before confirming a plan change or renewal. They can’t be added retroactively.

Where can I see a clear comparison between plans and features?

You can compare Base44 plans, features, and prices directly in your account. Go to the Billing page to view a detailed comparison table and choose the option that best fits your needs.

Why did my payment fail, or why isn’t my card accepted?

You may encounter different errors, for example: 3DS not completed, insufficient funds, or expired/updated card.

If the charge fails, the system will mark it as Past Due, and you will also receive an email notification. In this case, we recommend trying an alternative payment method or contacting your bank directly.

How do I submit a request for a refund?

If you have questions about charges or payments, contact Base44 support for help. Submit a detailed request through our support form. Be sure to include your account email, a description of your issue, and any relevant screenshots or payment confirmations.

Canceling your subscription

Cancel your Base44 subscription in a few quick steps from your billing dashboard.

How can I cancel my subscription?

To cancel your plan:

1. Click your Profile icon and select Billing (or go to https://app.base44.com/billing)
2. Select Manage Payments.
3. Click Cancel subscription.

Note: Canceling your subscription doesn’t trigger a refund, but you’ll continue to have full access to your plan until the end of your current billing cycle.

Who can cancel a subscription?

Workspace owners (and any roles with billing permissions) can cancel. If you don’t see Manage Payments or the cancel option, contact your workspace owner.

Can I cancel my yearly subscription early?

You can cancel at any time, but your plan will stay active until the end of your billing cycle. No refund is issued, but you won’t be charged again when your plan renews.

Can I pause my subscription?

It is not possible to pause your subscription but you can cancel it at anytime. Canceling your subscription doesn’t trigger a refund, but you’ll continue to have full access to your plan until the end of your current billing cycle.

Will my app stay live if I cancel my paid subscription?

When you cancel your paid subscription, your app is downgraded to the free plan. Your app stays live, but you may lose access to features only available with paid plans.

Switching between monthly and yearly plans

Whether you’re exploring discounted yearly plans or switching back to monthly, here’s how plan changes affect billing, credit refreshes, and timing.

Can I switch from a monthly plan to a yearly plan?

Yes, you can, if you’re moving to the same or a higher tier. 

You can upgrade from a monthly plan to a yearly plan of the same or higher level. The change takes effect immediately, and your billing cycle resets to the day you upgrade.

✅ Allowed	❌ Not Allowed
Builder monthly → Builder yearly	Pro monthly → Starter yearly
Starter monthly → Pro yearly	Builder monthly → Starter yearly

Let’s say you subscribed to the Starter plan on July 1 which gives you 100 message credits each month:

→ You use 50 credits by July 15

→ Then you upgrade to the Builder plan (which includes 250/month)

What happens?

→ You’re charged $12.50 which is the prorated price for the second half of the month

→ You get an additional 150 message credits added to your current balance for the rest of the month

→ Your billing date stays the same (you’ll be charged the full Builder rate on Aug 1)

📌 Your usage and credits don’t reset when you upgrade within monthly plans. Your new credits are added on top of what you already have.

If you want to move to a lower-tier plan, you’ll need to switch within your current monthly plan first, then upgrade to a yearly version later.

When does my billing cycle change if I switch to a yearly plan?

Your new yearly billing cycle starts on the day you upgrade.

For example:

• You’re billed monthly on July 1st
• You upgrade to a yearly plan on July 25
• Your new billing cycle becomes July 25 to July 25 (the next year)
• Your usage credits now refresh on the 25th of each month going forward

Just a heads-up: You can only upgrade to a yearly plan of the same or higher tier than your current monthly plan. You can’t switch from, say, Builder monthly to Starter yearly.

How is the upgrade from monthly to yearly calculated?

When you upgrade, we use prorated billing, which means:

• You’ll receive a credit for the unused portion of your current monthly plan
• Then we charge you the yearly price, minus that credit
• You get full access to the new plan immediately

For example:

→ You paid $50 for Builder monthly on July 1

→ You upgrade to Builder yearly ($540/year) on July 25

→ You get an $11.29 credit for the unused 7 days of your monthly plan

→ You’re charged $528.71 for the yearly plan

Can I upgrade my yearly plan to a higher tier?

Yes, you can upgrade to a higher-tier yearly plan at any time and it takes effect immediately.

You’ll be charged a prorated difference based on:

• How much time is left on your current yearly plan
• The price of the new plan

We automatically calculate the difference and apply it to your next charge.

Can I downgrade my yearly plan?

Yes, but the downgrade will take effect at the end of your current yearly billing cycle. You’ll continue using your current plan until the renewal date.

If you request a downgrade mid-year, you’ll still have access to all features and credits from your current plan until your subscription renews.

Understanding your credits

Learn how message and integration credits work, how they’re used, and what happens if you run out or don’t use them all.

What are message credits?

Message credits are used when you (the app builder) send prompts or instructions to Base44’s AI, asking it to create something, edit something, or figure something out.

Examples:

• Asking the AI to create a new feature
• Updating an app component
• Debugging a flow
• Getting help writing logic or copy

Your monthly message credits determine how many of these requests you can make.

If our AI notices a problem and offers to fix it (you’ll see the option _Resolve with A_I as seen in the screenshot below), and you approve the fix, you won’t be charged a message credit, even if you’re on a paid plan.

Messages credits reset monthly based on the user’s billing cycle.

What are integration credits?

Integration credits are used when you or someone using your app does something that requires Base44 to connect to external tools or services like generating an image, querying a database, or sending an email.

Examples:

• Calling an LLM (eg. ChatGPT)
• Uploading, downloading, or analyzing a file
• Generating or understanding an image
• Sending emails or SMS texts
• Querying your app’s database
• Other external API-powered features

Integration credits reset monthly based on the user’s billing cycle.

Why are there two types of credits?

Because Base44 supports both building apps and running them, we separate credits based on who’s doing what:

• Message credits = you, the builder, communicating with our AI during development
• Integration credits = your app doing the heavy lifting once it’s up and running

How can I see how many credits I have left?

You can easily keep track of your usage in your Profile Settings area.

1. Click your profile icon in the top-right corner

2. Select Settings from the dropdown

3. In the “Workspace” area you will be able to see your usage.

   

You’ll be able to see:

• How many message credits and integration credits you’ve used
• How many you have left for your current billing cycle

This helps you stay on top of your usage and plan ahead.

What happens if I hit my credit usage limits?

If you reach your daily message limit, you’ll need to wait until the next day for it to reset. If you hit your monthly message or integration credit limit, usage will pause until your next billing cycle begins.

To keep building without interruptions, you can upgrade to a higher plan anytime right from your billing dashboard.

To see what happens when you upgrade mid-month (like credit add-ons and billing changes), scroll up to the section “How can I upgrade my subscription?”

Do unused credits roll over to the next month?

No, credits don’t roll over. Each billing cycle comes with a fresh set.

Your message and integration credits reset at the start of every billing cycle, and any unused credits from the previous month expire.

This helps keep things simple and consistent across all plans. If you find that you’re regularly hitting your limits (or not using all your credits), you can always adjust your plan anytime from your billing dashboard to better match your needs.

Tip: If you recently upgraded and want to understand how new credits are added, check out the upgrade example under “How can I upgrade my subscription?

Why were credits deducted for AI mistakes, and how do I request a refund or reset?

Unfortunately, we’re unable to refund credits for tool behavior.

If something is still unresolved or you need further assistance, we’re here to help. Please contact support with a detailed description of the issue, including screenshots and a link to the app. Submit a ticket through our support form.

Extra help

I have a billing issue that isn’t covered on this page, who can I contact?

If you have a question about a charge, an invoice, or anything else billing-related that’s not covered here, we’re here to help.

Simply create a support ticket and someone from Base44 will get back to you as soon as possible. We’re happy to walk you through it.