Buying a business email

Buy a business email on your custom domain, powered by Google Workspace.

Email clients from a professional address like [e-mail] instead of your personal Gmail address. Buy a business email on your custom domain directly in Base44, and get a full Google Workspace account with Gmail, Calendar, Drive, Meet, and Docs.

Before you begin:

• You need a Starter plan or higher to buy a business email.
• You have to be the workspace owner to buy and manage a business email.
• Make sure your app is connected to a verified domain. If it is not, see Buying a domain with Wix or Connecting an external domain.

---

Buying a business email

Buy your business email in your app dashboard. Choose how many users you need, pick a Google Workspace plan and billing cycle, then pay.

To buy a business email:

1. Click Dashboard in your app editor.
2. Click Domains.
3. Click Get a business email next to Business email.
4. If you have more than one domain, choose your domain and click Select.
5. Choose how many users to include.
6. (Optional) Set a custom address for each user, such as [e-mail]. You can set these later instead.
7. Click Continue.
8. Click Select on a plan: Business Starter, Business Standard, or Business Plus.
9. Choose a billing cycle and click Continue to Checkout. Longer cycles, such as yearly or 2 years, cost less per user.
10. Choose a payment method and click Submit Purchase.

---

Setting up your business email

Once you pay, you’ll need to set up your users, activate your account, then let Google verify your domain. Your business email can take a few minutes to appear in your dashboard, where it shows Action required until you finish.

Setting up your users

Set up each user with a username and password, and confirm your contact details. The username becomes the part of the address before the @, such as [e-mail]. Your users sign in to Gmail, Calendar, Drive, Meet, and Docs with that address, and Google Workspace services can take up to 24 hours to become available. Repeat these steps whenever you buy more users.

To set up your users:

1. Click Dashboard in your app editor.
2. Click Domains.
3. Click Manage next to Business email.
4. Next to your account, click Set Up Users.
5. Under Admin user, choose an admin email address, create and confirm a password, then enter your first and last name.
6. Under Contact info, enter an alternate email address at a different domain, your company or organization name, your country, and your postal code.
7. (Optional) Expand each additional user and fill in their details the same way.
8. Click Complete Setup.

Activating your email

Activate the account to accept Google’s Terms of Service and switch your business email to Active.

Until you accept Google’s Terms of Service with your admin user, your mailboxes stay suspended and your users cannot send or receive email.

To activate your business email:

1. Click Dashboard in your app editor.
2. Click Domains.
3. Click Manage next to Business email.
4. Next to your account, click Go to Google.
5. Sign in with your admin user, then accept Google’s Terms of Service in the Google Admin console.

Verifying your domain

Google also confirms that you own your domain. Your mailboxes become active once verification completes. If your domain uses Base44’s nameservers, such as a domain you bought in Base44, the required TXT record is added to your DNS settings for you, and Google confirms it automatically within a few hours.

While verification runs, the Google Admin console may prompt you to verify your domain in several places, such as a Verify domain banner at the top. You can safely ignore these prompts. The record is already in place, and they disappear once verification completes. To view your DNS records or add your own, see Managing DNS records.

Verifying an external domain you connected yourself

If you connected an external domain by pointing its DNS records to Base44, your records stay with your domain host, such as GoDaddy, Namecheap, or Cloudflare. You add the verification record yourself: copy the TXT record from Google, then add it to your DNS settings at your host.

To get your TXT record from Google:

1. Sign in to the Google Admin console with your admin user.
2. Click Domains. If you do not see it, click More Controls at the bottom, then click Domains.
3. Click Manage Domains.
4. Next to the domain you want to verify, click Set up Admin Console.
5. Click Next, then click Continue to choose TXT verification.
6. Copy the TXT record.

To add the record and verify:

1. Sign in to your domain host or registrar.
2. Open your domain’s DNS settings.
3. Add a TXT record and paste the value you copied. If your domain host manages your records, ask them to add it.
4. Back in the Google Admin console, click Verify.

If Google reports that your domain could not be verified, wait at least 10 minutes and try again. Verification can take a few attempts.

---

Managing your business email

Manage all of your business emails from the Business Email page, which lists a separate Google Workspace account for each domain. Your app dashboard shows a single business email under Emails no matter how many domains you connect, because a business email is tied to a domain rather than to your app.

To open the Business Email page:

1. Click Dashboard in your app editor.
2. Click Domains.
3. Click Manage next to Business email.

Clicking the More Actions icon on a Google Workspace account

Review your users

To review your users:

1. Next to your account, click Show User Info.
2. Review each user’s name, email address, and status in the table.

Reset your admin password

To reset your admin password:

1. Next to your account, click Show User Info.
2. Next to your admin user, click the More Actions icon .
3. Click Reset admin password.

Open the Google Admin console

To open the Google Admin console:

1. Next to your account, click Go to Google.
2. Sign in with your admin user.

Manage payments

To manage payments:

1. Next to your account, click the More Actions icon .
2. Click Manage payments.

Adding users

Each user has their own email address at your domain. You can add more users at any time.

When you buy an additional user, you are billed immediately, and the new user renews on the same date as your existing subscription. The first charge covers the period between adding the user and your next renewal date.

To add users:

1. Click Dashboard in your app editor.
2. Click Domains.
3. Click Manage next to Business email.
4. Next to your account, click Add Users.
5. Choose how many users to add, choose a payment method, then click Submit Purchase.

Renaming a user

You can rename any of your business email users, including their first name, last name, and email address at your domain. For example, if a new employee takes over your [e-mail] inbox, update the name on the account, or change the address to [e-mail].

Renaming a user changes it everywhere in your Google Workspace, and can take up to 10 minutes. The user keeps their inbox, files, and calendar, and email sent to their old address is forwarded to the new address.

Before you begin: Make sure the user is signed out of their Google Workspace account before you rename them.

To rename a business email user:

1. Click Dashboard in your app editor.
2. Click Domains.
3. Click Manage next to Business email.
4. Next to your account, click Show User Info.
5. Next to the user you want to rename, click the More Actions icon .
6. Click Rename your user.
7. Update the user’s First name, Last name, or Email address.
8. Click Rename User.

Clicking the More Actions icon on a business email user

Renaming a user in the Google Admin console instead

You can also change a user’s name and email address directly in Google.

To rename a user in the Google Admin console:

1. On the Business Email page, next to your account, click Go to Google, then sign in with your admin user.
2. Go to Directory, then Users.
3. Next to the user you want to rename, click the Rename icon.
4. Edit the user details, then click Rename user.

---

Managing your subscription

Your business email is a separate subscription from your Base44 plan and your domains. It stays active and keeps billing even if you cancel or downgrade your Base44 plan, and renews automatically on the billing cycle you chose.

Each business email appears in your workspace settings under Plan & Subscriptions, as a Google Workspace subscription listed with your domain. From there you manage its renewal and payment method, and you can open the Business Email page with Manage Google Workspace.

Checking your renewal date

To check your renewal date:

1. Click your workspace name at the bottom left of your account.
2. Click Settings.
3. Under Plan & Billing, click Plan & Subscriptions.
4. Find the Google Workspace subscription listed with your domain.
5. Check the Next Billing Date column. It shows the date and your billing cycle, such as Yearly cycle.

Finding your Google Workspace subscription on the Plan & Subscriptions page

The Status column shows what happens on that date:

• Active: your subscription renews automatically on the next billing date.
• Auto Renew Off: your subscription expires on that date instead of renewing. To keep it, click Turn On.
• Payment Problem: your last renewal charge needs attention. Click Update Payment to keep your subscription active.
• Expired: your subscription has ended. To use business email on this domain, buy it again from the Domains page.

Your renewal payment can be processed up to 30 days early, so your next billing date can be earlier than your expiration date.

Removing users

You can remove business email users you no longer need so you are not billed for them. It takes 2 steps: delete the user in Google, then remove the inactive users from your subscription.

Before you begin:

• If the user is a Google Workspace admin, remove their admin access before you delete them.
• You cannot reduce a subscription that has an unpaid invoice.

Removing a user permanently deletes their mailbox, including their emails, contacts, and files. Download anything you need from that account before you remove the user.

Step 1 | Delete the user in Google

Deleting the user in Google removes their mailbox and access.

To delete a user in Google:

1. Click Dashboard in your app editor.
2. Click Domains.
3. Click Manage next to Business email.
4. Next to your account, click Go to Google, or click the More Actions icon and click Manage at Google.
5. Sign in with your admin user.
6. In the Google Admin console, go to Directory, then Users.
7. Find the user and remove them.

Step 2 | Reduce your subscription

After you delete the user, reduce your subscription so you are not billed for them. The users you deleted in Google show as inactive, and you remove them from your subscription together.

To remove your inactive users:

1. Click Dashboard in your app editor.
2. Click Domains.
3. Click Manage next to Business email.
4. Next to your account, click the More Actions icon .
5. Click Remove users.
6. Review what happens when you remove them, including your new renewal date and user count.
7. Select Remove inactive users, then click Remove Users.

Reviewing what happens before you remove inactive users

The lower charge starts at your next renewal. Payments are non-refundable, so the current period is not refunded. You cannot remove your last user. You can change who an address belongs to instead.

Canceling your business email

You can cancel your business email subscription at any time. Canceling turns off automatic renewal, so your business email stays active until the end of the period you paid for, and you are not charged again. Your renewal payment can be processed up to 30 days before your subscription expires, so cancel before your next payment date to avoid being charged for another period.

When your business email expires, all of your users lose access to Google Workspace, and you can no longer read, receive, or send email from your domain. To keep your business email and pay for fewer users, remove users instead.

To cancel your business email:

1. Click your workspace name at the bottom left of your account.
2. Click Settings.
3. Under Plan & Billing, click Plan & Subscriptions.
4. Next to your Google Workspace subscription, click the More Actions icon .
5. Click Cancel Google Workspace.
6. In the Cancel Google Workspace subscription dialog, review the expiry date and what you lose, then click Cancel subscription. To keep it instead, click Keep active.
7. Choose the reason you are canceling, then click Cancel subscription.

Turning renewal back on

If you change your mind before the expiry date, turn automatic renewal back on to keep your business email without interruption.

To turn automatic renewal back on:

1. Click your workspace name at the bottom left of your account.
2. Click Settings.
3. Under Plan & Billing, click Plan & Subscriptions.
4. Next to your Google Workspace subscription, click Turn On.

---

FAQs

Click a question below to read more about buying a business email.

What is the difference between a sending address and a business email?

They do different jobs, and you can use both:

• A sending address is how your app sends automated emails to your clients, such as a booking confirmation from [e-mail]. It only sends, so no one can email it back and replies do not reach an inbox. You set it up under Emails on the Domains page. See Sending emails from a custom domain.
• A business email is a full Google Workspace inbox that sends and receives email, so clients can reply and reach a real inbox. To route replies to your app’s emails into your business inbox, use the same address for your sending address and your business email.

Can I use my business email with Gmail and the other Google apps?

Yes. Your business email is a real Google Workspace account, so you sign in to Gmail, Calendar, Drive, Meet, and Docs with your business address and use them as you normally would.

Why can't I see the business email option?

The option may be unavailable for a few reasons:

• You need the Starter plan or higher to buy a business email.
• Google Workspace is not available in all regions.
• Only the workspace owner can set up and manage business email.
• You need a verified custom domain connected. See Buying a domain with Wix or Connecting an external domain.
• If you are the workspace owner with a verified domain and you still do not see it, your workspace may not support business email. Contact support and we can check.

Do I need to set up MX records or other DNS settings?

MX records are the DNS records that route your email to Gmail. If your domain uses Base44’s nameservers, such as a domain you bought in Base44, they are added automatically. Allow up to 24 hours after setup for email to start flowing.

If you connected an external domain by pointing its DNS records to Base44, add Google’s MX records at your DNS provider. Without them, your business email cannot receive mail.

What if my domain is verified but I still cannot set up my business email?

Try a different username. For example, if you chose [e-mail], try [e-mail]. You can change it back at any time.

How many users can I add?

You can have up to 300 business email users per domain, and you can buy up to 20 users in a single purchase.

Can I cancel immediately and get a refund?

No. Business email purchases are non-refundable. When you cancel, your subscription stays active until the end of the period you paid for.

Why do I see one charge for several services?

Your recurring payments for different services can be consolidated into one charge, based on your purchase history. For example, if you have recurring payments for domains and business emails, your card is charged for all of them in a single transaction instead of separately.

My saved card expired. Do renewals still go through?

They can. Your saved card details may update automatically when the expiry date or card number changes. Card networks such as Visa and Mastercard notify participating banks through account updater services, so renewals can go through even if your saved card has expired.

I bought my business email during a sale. What do renewals cost?

Sale prices apply to the first period of service only. Renewals are charged at the standard rate.

What happens to my data after my subscription expires?

Google retains your business email data according to its terms and data retention policies. If you buy a business email for the same domain again within Google’s retention period, your data is restored.

I have business emails on more than one domain. Can I cancel only one of them?

Yes. Each domain has its own Google Workspace subscription, so your other subscriptions stay active. Follow the canceling steps above for the subscription listed with the domain you want to cancel.

I think I was charged in error. What should I do?

Business email purchases are non-refundable, but if you believe you were charged in error, contact Base44 support.